Terms & Conditions

Welcome to HudaBeauty website. If you continue to browse and use this website, You are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy govern HudaBeauty’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website.

The term ‘HudaBeauty’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is P.O Box 123456, Dubai, UAE. The term ‘you’ refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you register andallow cookies to be used, your personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the
    information and materials found or offered on this website for any particular
    purpose. You acknowledge that such information and materials may contain
    inaccuracies or errors and we expressly exclude liability for any such
    inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your
    own risk, for which we shall not be liable. It shall be your own responsibility
    to ensure that any products, services or information available through this
    website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This
    material includes, but is not limited to, the design, layout, look, appearance
    and graphics. Reproduction is prohibited other than in accordance with the
    copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or
    licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites.These links are provided for your convenience to provide further information.They do not signify that we endorse the website(s).
    We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the UAE.
  • Hey my love! ShopHudaBeauty, unfortunately, does not ship to Malaysia, however, our retailers Harrods, and cultbeauty.co.uk do ship to Malaysia so you can purchase our products via their website. We hope this helps xx

  • sana ahmed

    Hi I have a question ? Are we allowed to use Huda beauty products in Vlogging for YouTube or Instagram ? Or do we require any permission ? Please confirm ?

  • Need your company email address in order to send my resume to you for Vacant positions. Major in Administration & Customer service

    • HB Team

      Hi my love, check out our Linked in page here. xx

    • Shilpa

      From where I can buy huda beauty product in India ??

  • meerah

    hi so im trying to order some products from Hb i noticed the prices for US is less and when i see internationally the prices increase so can i know what currency is used for international?

    • HB Team

      Hi gorgeous, All of the prices on shophudabeauty.com are in USD, however, the prices do vary between regions. Huda Beauty is currently sold with international retailers and we are contractually obliged to keep pricing in line with our retailer’s prices globally. Our retailers have different prices based on higher expenses and other factors in different markets and we have to keep our prices on par with them. As avid online shoppers, we totally understand your frustration but hope you recognize our restrictions with this. xxx

  • Camila

    Hi, I’d like to know if Huda Beauty ships to Brasil?

  • Sophia Boekorsjom

    Hey,

    I am from Australia. I would like to purchase the foundation in toffe from the hb website cause its out of stock here in sephora 🙁
    I have an event this sunday 17 dec evening to attend as I am going to be singing the whole night and would loved to have a fauxfilter skin look that night. I know its too far and theres not much time but would you be able to get it here before sunday? 🙁
    Really looking forward to hear from you

    Xx

    • HB Team

      Hi gorgeous, we wouldn’t be able to promise that, as it’s very much down to the delivery company! You will look gorgeous anyway 😉 Have an amazing time. xx

  • Eleanor S.

    The faux filter foundation is sold out in most shades on sephora and now I can’t order it here because there’s no option to ship to the United States! Also I see that you’re not replying to all the comments that are asking about the United States shipping issue. You’re going to lose a lot of business this way and if there’s no response or fix to this I’ll never even try it and keep purchasing from napolean perdis. I heard this foundation was just as good and half the price so was willing to try it.

    • HB Team

      Hi gorgeous, the US will be an option VERY soon, we are working on it. Until then, you can order from Sephora.com or CultBeauty.co.uk (they have free international shipping) 🙂 The foundation should be back in stock later on Sephora.com later this month xx

  • Rissa

    Hi I’m from USA, how long will my order arrive in here. Thanks

    • Lex

      Why is the USA not an option anymore!?!? so confused and sad!!!

      • Jeff

        Did you ever get an answer as to why the US is not an option anymore?

      • HB Team

        Hi gorgeous, the US will be an option VERY soon, we are working on it. Until then, you can order from Sephora.com or CultBeauty.co.uk (they have free international shipping) 🙂 xx

  • Iman Braziel

    Hi,
    My name is Iman Braziel and I am trying to purchase the #Fauxfilter in the shade gingerbread online but there is no option for me to select the country ” United States” and I would like to know when that issue will be fixed because I am really trying to purchase this foundation.

  • Kristin Korter

    I was about to complete my order and when it asks me to select my country United States does not pop up. Do you deliver to the United States?

  • Harpreet kaur

    I want to join huda beauty products for businesses

    • Afrah

      Recently purchased a few items from the site. I am based in UAE and would like to know how mang days is the minimum in recieving the items and also how much is the tax/duty going to be. I also want to know as HB is based in Dubai, will the items be sent from Dubai ?

      Thanks

      • HB Team

        Hi my love, it will be shipped from Dubai and should be with you within 5 to 8 days. 🙂 xx

      • Mimz

        I’m from the united States and I was wondering why the products cost more and there looks like there is no shipping to the US anymore? Please tell me this is just a glitch!!!!

  • Sakshi Malik

    Hey I ordered a $136 worth of makeup from Huda Beauty to New Delhi, India which consists of Two Rose Gold Edition Textured Shadows Palette.
    Any idea that will be there be any custom duty, import taxes or fees at Delhi, India Customs as I have already paid for my products online?
    Huda Beauty informed me that Custom in your country MAY charge custom duty on the delivery of products.

    • HB Team

      Hi my love, unfortunately, it’s not possible for us to know as it very much depends on customs. You might get it really quickly with no fees, but you could also be charged. At the end of December we’ll be available on Nykaa.com so you won’t need to worry about customs 😉 xx

  • Sana

    Hey! Please could you tell me an email which I can contact and that I would receive a response back.

    • Katherine Miranda

      Good day! I would love to join your company can you please tell me how to apply. Much love ❤️

  • Dina

    Do you ship to Lebanon (middle east)???

    • John

      I’m trying to courier a few HUDA beauty products to india, the courier agency is asking for a msds declaration. Do ull provide one?

  • Gloria

    Hello. I’m about to order a few Huda Beauty products. I saw that shipping to Mauritius is $26.37. Is it by DHL? How long will it take to get here? Thank you!

    • HB Team

      Hi sweeties, it’s with DHL and it should take between 5-10 days. xxx

      • Gloria

        Oh thanks for the reply. I opted for free shipping. Is it by DHL as well?

      • Hala

        Hi
        My name is hala, am from palestine and i live in uae
        I hope to make my dreams as a reality
        I would like to have all huda beauty makeup its about dream but i cant get all of them because my salary nor enough
        Thank u huda and sorry to send to u like this
        Surprised me

  • Hi Happy birthday huda beauty my name is asmahaan I have a small business I make flower wall for events such as wedding birthdays also frame flowers etc. I have a gift for huda beauty I want to send it to the office could I please have the address

  • Hala

    Hi
    My name is hala, am from palestine and i live in uae
    I hope to make my dreams as a reality
    I would like to have all huda beauty makeup its about dream but i cant get all of them because my salary nor enough
    Thank u huda and sorry to send to u like this
    Surprised me

  • Ann

    Hi .. on what address can we send products for reviews or just as gift .. do you have. a p o box or office adresse that can receive mails.

  • Alisah

    Hi, I ordered a Lip Stick Strobe Vault on 30Aug from Singapore. I wonder how long it will take to arrive to singapore?

    • HB Team

      Hi gorgeous, it should be with you in 10 days. Have fun with the vault 🙂 xoxoxo

  • Khadija

    Im going overseas in 9 days and i ordered a rosegold palette i just wanted to know how long would it take to get to australia??? I really need it before i go

  • Andressa Castro

    Hi, I ordered 1 palette and 1 lipstick and I sended to US, I wanna know if i go to be taxed.
    Thanks.

  • anna

    Hi, i would like to order some products from your site. How long will it take to ship them to India ?

    • HB Team

      Around ten days, but it could be longer depending on customs. xoxox

  • sabia riaz

    Hello I love you and your makeup your my inspiration. I’ve purchased some lipsticks and cannot wait to use them. How long is deliverey to Scotland. And how do I know if I need to pay any custom charges. Also how do I now when I will receive my order. Thank you

    • HB Team

      Hi gorgeous, that’s so sweet! Delivery to Scotland typically takes 3 – 5 days with DHL, but this also depends on whether or not your package is held at customs. You may need to pay tax and duties on your package, in which case the delivery will be delayed – unfortunately, this part is out of our hands. In the future, if you’re looking for speedier delivery, you could try cultbeauty.co.uk. Fingers crossed you get your package soon 😉 xoxoxo

  • Hi I’m Sm from India
    Kindly provide your export department mail I’d and phone number

  • Madeleine

    Hello, I wanted to order a liquid lipstick matte minis nude, but what hurts me the most about this order is shipping, customs !. I want to buy them to promote them on youtube

    • HB Team

      Hi gorgeous, which country are you in? Unfortunately, customs is out of our control. xoxo

      • Sophia

        how can i choose what’s my skin colour ? what if i’ll choose the wrong one? also, do you do shipping to Russia?

  • Lisa

    How long does it take to recieve my order? Im from Hawaii Honolulu.

    • HB Team

      Hi gorgeous, it could take up to 10 days. xoxo

  • Noorii

    Hey Huda Beauty!
    I don’t know If you will reply to me or not but I just wanted to say that I really love what you are doing, Your are truly my inspiration. I want to be just like you. I’ve just started posting my make up looks on my Instagram page (@noorisart) I would really appreciate if you check out my insta and follow and support me It’ll mean the world to me
    And one last thing I really really want to world in your office with you can you please help me out with the details and how can I apply for it? It is my dream to work in your office please please reply ❤❤

    • Ruya B

      Dear HB team,

      Since a year I live in Istanbul it’s an amazing city, but unfortunately we have no Huda Beauty here. I tried to contact The Huda Beauty team for a long time, because I want to know if it’s possible to launch your cosmetic line here in The Sephora stores in Istanbul. I’m sure there will be plenty happy customers who will buy your products. I hope you and your team get in contact with me.

      Keep the good work going on!!

      Rüya

  • Amzon and lot of websites selling your product online in india.. and the price is much much lesser than the price you are offering on your site.. isit copy one or what it is?

    • HB Team

      Hi gorgeous, they must be copies because we only sell our products to Selfridges, Harrods, Sephora, and Cult Beauty. Please be careful using fake products, as I worry the ingredients in them could be harmful. xoxo

    • Dina

      Yes it is a copy for sure

  • Hey HB i really want to work in your office if possible can you please help me out with details its my dream to work in your office under you.

  • Hilal

    Heey HB,

    I ordered a highlighter palette and two lip sets. But I have to pay € 56 customs fees for the Netherlands. I think so very much.
    Can I cancel my order?

    • HB Team

      Hi my love, our customer service team will be in touch with you right away xx

  • Aliah

    Hey HB team!
    I just wanted to enquire what type of alcohol is in the liquid lipsticks? Is it ethanol based or is it a fatty-chain type of alcohol chemical being used? Or some other type? I’m asking here because I wrote to your team twice but never got a reply. I apologise if this question has been asked numerous times but I am really curious. Thank you in advance.

    • HB Team

      Hi gorgeous, it’s cosmetic alcohol. Hope this helps xoxo

    • Marwa

      Hi, where are your eyelash glue product made in ?

  • Maisha

    Hey Huda , I want to say that u are really good movatation inspired to me I love u as beauty makeup and I really learning how to be a makeup artist like u so when I’m older, my only dream is that I will meet u in Dubai office so I want to ask u that we can make makeup product collection like u and me it will be official and u can put me in ur YouTube I don’t mind if u want that so I hope inshallah maybe I will see you in future inshallah love xxxx

  • Shada

    Hi , Huda Beauty !
    I’m , makeup artist , I have a cosmetics shop ، and ,I’m building a new website , To sell make-up and cosmetics online, from different international brands , and i want to order from you a large quantities for my shop and for my new website to let my costomers purchase orders online.
    Can you give me an order in large quantities, at a lower price?

    • HB Team

      Hi my love, We’re currently not looking to sell wholesale to new companies at the moment. Thank you fo your interest. Best wishes xoxo

      • Reem Raza

        Hey please answer me as to when will the Full collection of Huda beauty liquid matte will be available????????

      • HB Team

        Hi gorgeous, you can add your email address to the product page here, and we will inform you when it’s back in stock. xoxo

  • Elly

    Hello HB Team,

    Would you be so kind to confirm me whether this site https://www.rougebulgaria.com/collections/huda-beauty is an authorized online retailer of Huda Beauty products? The online store is based in Bulgaria and the prices are in BGN and they are equal to the prices in USD. Thanks in advance!
    I look forward to receiving you reply!

    • HB Team

      Hi Elly, We don’t have any online stockists in Bulgaria, you can only find our products at Sephora, Cult Beauty.com and our own website. You can order products to Bulgaria from ShopHudaBeauty.com 🙂

      • Elly

        Thank you for your reply! And actually one last question if you don’t mind. What actions can you take to prevent selling counterfeit products of Huda Beauty? Obviously, the site from my previous comment offers fake products. it’s really unfair 🙁

  • Nataliya

    Hi! I want to sell Huda in my beauty shop in Russia or I can be your official retailer in my country. How I can to know your conditions?

    • HB Team

      Hi Nataliya, We’re not looking to work with any new merchants at this moment. Thank you for your interest. xx

  • 0000

    i order the golden palette instead of pink how can i change the order ? it in processing

    • HB Team

      Hi gorgeous, I’ve told our customer service team and they’ve managed to edit your order 🙂 They’ll be in touch to confirm with you. xoxo

    • Jene

      How long does it take to recieve my order? Im from maryland baltimore

      • HB Team

        Hi gorgeous, it should take anywhere between 3-9 days, depending on customs. xoxo

  • Shahz

    Hello Huda Team,
    I don’t have a paypal card or account, but am not able to complete my order, i cant’t see the option to pay with my visa card. :'(

    Please help me, i really need these products ):

    • HB Team

      Hey gorgeous, yes currently you need to use a PayPal account, but it’s super easy to set up. You just need to setup a profile and register your card. xoxo

  • TURKAN

    HI THE SITE WONT ACCEPT MY CREDIT CAR IVE TRIED 2 AND THEY DECLINE EVEN THOUGH THERE IS MONEY IN IT

    • HB Team

      Hi Turkan, Sorry to hear that. Please get in touch with our customer services and they should be able to help. Thanks

  • Naazish Lalla

    I was trying to checkout with the Highlighter palette in my cart but when I was coming to pay, it wouldn’t let me not use Paypal… It says I can use my card directly but every time I press proceed, it takes me to the Paypal login page. How do I get around this?

    • HB Team

      Hi Naazish, Please get in touch with our customer services and they should be able to help. Thanks

  • tiara

    is the shop huda beauty website in U.S. currency
    and why is shipping to australia $36???

    • HB Team

      Hi Tiara, yes the currency is US Dollars. Unfortunately, as Australia is so far away from our base in Dubai the cost of shipping to Australia with our DHL couriers costs $36. Please let us know if there’s anything else we can help with. Thanks xo

    • HB Team

      Hi my love, just wanted to let you know that the Highlighter Palette is now online at Sephora in Australia: https://www.sephora.com.au/products/huda-beauty-3d-highlighter-palette/v/pink-sands
      xoxo

  • Itto

    Hi Huda team. I have ordered 3 palettes, order number 27762. They NEVER arrived and my credit card was charged. Unbelievable…
    I was expecting to have the chance to speak with someone, but the only options you have is via email. I wrote a message thru your CONTACT link, but NO ONE ever replied.
    This is frustrating…Please refund the full cost of the order, and have someone contact me to solve this problem. Thanks.

    • HB Team

      Hey darling! So sorry to hear this! We’ve had our customer service team reach out to you directly. Please email us via social@hudabeauty.com if you still struggle! Xx

    • Voli

      Dear Huda Beauty Team,

      We would like to have the best contact details as we would like to discuss a business proposal to Mrs Huda.

      I am contacting you on behalf of a member of the royal family in KSA

      Regards

      • HB Team

        Hi, Thank you for getting in touch. Please contact info@hudabeauty.com and we’ll get back to you. Thanks!

  • Sanjana

    Hi guys,

    Wanted to know – how do we apply to join Huda Beauty’s team in Dubai?

    • HB Team

      Hello honey! Please email your CV to hr@hudabeauty.com along with your desired position, and a video intro about yourself! Xx

  • zurin

    Hi.

    I am from Malaysia (asia) and I would like to order HudaBeauty cosmetic. I need to know if you can deliver to Malaysia instead.

    thank you.

    • HB Team

      Hello darling, we do deliver to Malaysia however due to local customs – you will need a pharmacy permit in order to import any cosmetics.

  • Hi, is your product on this site http://hudabeauty.ru/?yclid=888703964054293633 ?
    You have representation in Russia?

    • HB Team

      Hello, we currently do not have any official Huda Beauty stockist in Russia.

  • Katherine

    I ordered the rose gold palette February 2nd and was unexpectedly cancelled a week or two later without my consent and without being noticed. I have already been charged and I have emailed twice about this.

    • HB Team

      Hello Katherine, we have shared your comments with our team and will be in touch with you soon. Please accept our sincere apologies for the delay.

  • bonjour,

    je souhaite que vous me répondiez à mon mails que j’ai envoyee y’a 1 semaine maintenant je suis vraiment pas contente du tout.

    • HB Team

      Hello Fadwa, we’re so sorry to learn about this! Our team will reach out to you shortly.

    • Eshpreet

      Hey there, so I’ve been trying to reach out to you guys for quite a while now but no one seems to be responding. I ordered a few things from ur website a few months ago and haven’t received them. When the ship meant originally came I was in India for a vacation so they didn’t give my package then. When I came back I asked them to redeliver and they said ok but both times no one came. Then a few days later I decided to go to the place and pick the package up myself but I tracked it and it said that they had sent it back to you guys. I don’t know what to do now because I really want my stuff and don’t want my money to go to waste. Please guys help me out, and send back my order!!

  • Divya

    How can i order without paypal? Can i use credit card to purchase? Because i tried and it doesn’t give me option other than Paypal.

    • HB Team

      Hello Divya, we’ve just received your order. Thank you for your patience with this! Paypal has made a slight change to their sight, so you need to select “pay with paypal” – then “create an account” and at the bottom of the tab you’ll have the option to continue with no account. We’re so sorry for the delay! Xx

  • eshpreet sobti

    what kind of service are you providing to your customers???
    regardless of paying for my order, i havent recieved anything yet and its been 4 months now. I tried contacting through emails with all the details but no body has ever contacted me back.
    Its such a big question mark on the customer service of a reputed cosmetic company.

    • HB Team

      Hello, we’re so sorry to read about your experience. Please can you email sabine@hudabeauty.com and we will be in touch with you immediately!

  • Jaquelin

    Hi is me again
    I am very disappointed
    i ordered 2 palettes and i only received one…. this is my order number: 29444 i already sent many emails and you guys don’t respond
    it’s not fair….. do you have any phone number?

    • HB Team

      Hello Jaquelin, we’re so sorry to learn about this! We believe someone from our team has reached out to you. If you require any further assistance, please let us know!

  • How long does it take for my order to arrive in the uk

    • HB Team

      Hello gorgeous! We do our absolute best to ship things in a timely manner and usually items will arrive at the destination in 5-7 business days after ordering.

  • gabriella

    how can i confirm my shipping addres?

    • HB Team

      Hello Gabriella, you will need to add it in when you place your order on our site. Xx

  • Jaquelin

    Please awnser, i ordered 2 palettes rose gold and only got 1, what can do ????

    • HB Team

      Hello Jaquelin! I’m so sorry to read this! Please email our team via shop@hudabeauty.com with your order number and details. They will get back to you soonest!

  • Lizzy

    How can I track my order?

    • HB Team

      Hey Lizzy! As soon as your order has been dispatched, you’ll receive an email with the tracking details. If you have any further questions, please email shop@hudabeauty.com.

  • Rebecca

    Do you ship from Dubai ie U.S.?

    • HB Team

      We ship from Dubai. Xx

  • Maiyoua

    Can I sell the products that I already purchased?? And if I can do I have to sell it at the price that I purchased it at?

    • HB Team

      Hello Maiyoua, No. You may not, unless you are an authorised retailer.

  • Soo purr-fect

  • Yesenia

    How can i track an order?

  • Sahiba Chouhan

    Hey. So I just came to know about the Huda Beauty Class which is happening in November. I want to join it & I would love it if you tell me that there are still more seats available. I’m from Delhi & I’ve always wanted to attend a Huda Beauty Class. Just hope Im lucky enough. Waiting for your email!

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