As a company we are treating the current COVID- 19 situation with the utmost importance with our priority being to protect the well-being and safety of our customers and employees.
Therefore, our warehouse team and delivery partners are taking all necessary precautions and ensuring the highest standards are maintained throughout our supply chain. We are doing our best to get your orders to you as soon as possible however your order may face subsequent delays.
Current processing times for US orders remain around 1-2 business days, however all international orders may face processing delays of an additional 4-6 business days. These dates should provide a guideline but may also vary as the situation and requirements change.
Once your order has been processed and ready for pick up by our courier your tracking details will be sent to you so you can track your orders progress from there. We appreciate your understanding at this time and will update you if there any further changes
Returns Policy - COVID-19 update
If your items are eligible for return (please check the returns policy below) the standard returns policy has been extended to 60 days.
Standard Returns Policy
If you are not satisfied with your purchase, you may be entitled to return your items within 30 days of receipt, free of charge. You will be refunded for the amount paid for the product excluding any shipping costs. Please see exclusions and restrictions below:
Standard Returns Process
If your order does not fall within the exception mentioned above and is placed within mainland US, please use the pre-paid return shipping label received inside your order to return your item(s). The return pack slip MUST be completed and included in your return package, otherwise a refund will not be processed. For all returns outside Mainland US please contact email@example.com for your return label.
Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.
MYSTERY BUNDLE PROMOTION
Mystery Bundle Promotion
We can't tell you what's inside but we can tell you that there are two exclusive bundles available offering savings of over 50%. This promotion will run until stocks last.
5 piece bundle: including 1 exclusive tote bag + 4 full size items
7 piece bundle: including 1 exclusive tote bag + 6 full size items
Returns Policy - Mystery Bundle Promotion
All sales are final for items purchased as part of the Mystery Bundle promotion. Mystery Bundles cannot be returned for a refund or an exchange of items. If items from the Mystery Bundle are returned, no refund or exchange will be issued.
SELF LOVE SALE
Self Love Sale
This sale includes 30% off with the exclusion of certain products including: Vaults & Full Collections, The New Nude Kit, Pastels Obsessions & Brush Set, Yo Glow and KAYALI Deja Vu. Any applicable discount will be clearly applied at checkout.
Returns Policy - Self Love Sale
The standard returns policy applies with the exception of items purchased from the 'Goodby, Good Buy' section of the site, these items cannot be returned. No refund will be processed if 'Goodbye Good Buy' items are returned.
Free Shipping Thresholds - Self Love Sale
For the duration of the Self Love Sale free shipping will be applied on orders over 50USD or 60USD* / 40GBP / 70AUD / 70CAD / 40EUR. This will be applied on the currency displayed on your order, not based on conversion. Please note this does not include any taxes, duties or fees applied to your shipment. *USD threshold may vary based on shipping address
NATIONAL FRAGRANCE DAY PROMOTION
National Fragrance Day - Buy One Get One Promotion
This exclusive sale offers buy one get one free on KAYALI 100ml & 50ml. The cheapest item will be free of charge. If you are eligible for this sale the discount will be clearly applied at checkout. The promotion excludes KAYALI Deja Vu White Flower & any gift sets. This offer can be redeemed 2 times per order.
Returns Policy National Fragrance Day Promotion
There are no returns for items purchased as part of this promotion, all sales are final.
Returns Policy Black Friday Promotion
All Black Friday Sales are Final – there will be a strict no returns policy for any items purchased as part of the Black Friday promotion. This includes all discounted products purchased from Wed 27th Nov – Sat 30th Nov 9AM GST. Start and end time subject to change.
You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed. If you have not received your order confirmation please check your junk mail. If still not received please contact firstname.lastname@example.org.
Order not received
We will do our best to get your products to you at your earliest convenience. As standard, your order should be received within 4 - 8 days of placing your order, however standard shipping may now face delays due to the current COVID-19 situation.
When your order is processed you will receive your tracking details which will allow you to follow your order’s delivery status. If you are ordering for delivery within the US, please select your preferred delivery method at checkout. Please note orders including fragrance or other HAZMAT products will take an additional 2-3 days shipping. You may experience a delay in shipping during peak periods including launches and promotions.
We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.
Free Standard Shipping Thresholds
Free shipping will be applied on orders over 25USD or 30USD* / 25GBP / 40AUD / 30CAD / 35EUR. This will be applied on the currency displayed on your order, not based on conversion. Please note this does not include any taxes, duties or fees applied to your shipment. This may vary during promotions and sale periods. *USD threshold may vary based on shipping address.
Please allow up to 21 business days for shipping to US territories, P.O. Boxes, FPOs and APOs. (Shipping to P.O. boxes, FPO or APO addresses is only available within the US). If your chosen delivery address is a Shop & Ship Address, please note we will not be responsible for any loss or damage to your order after it has been delivered to your Shop & Ship address.
Shipping Fragrance – HAZMAT items
Unfortunately, due to IATA guidelines there are restrictions associated with shipping fragrance and other HAZMAT items. Kayali fragrance and Resting Boss Face Setting Spray will only be available to purchase in selected countries. Due to the additional requirements, please allow an additional 2-3 days shipping for orders including fragrance and Resting Boss Face. Please note for orders placed out-with the US there will be no returns for Kayali fragrance. All fragrance sales are final.
MISSING / DAMAGED ITEMS
If your items are received damaged, please send a photo with the damaged item along with your order number to email@example.com with the subject line: DAMAGED. This should be submitted within 7 days of receiving your order. Please do not dispose of the items as you may need to return them to be eligible for a refund.
Please note, our lashes are handmade, so discrepancies may occur. If the lashes differ from one another in regard to hair assignment, this may not constitute as damage.
Items not received
If you have not received your full order, please contact us at firstname.lastname@example.org with the subject line: MISSING ITEM along with your order number. Please note cases should be reported within 7 days of receiving your order so we can investigate this fully, after this timeframe cases may no longer be eligible for review.
We monitor return activity for abuse and reserve the right to limit returns or exchanges
TAX & DUTY
Tax & duty charges
All orders (excluding US orders) are shipped from Dubai, UAE.
Please note that international orders may be subject to additional tax & duties. As of April 22nd 2020 any orders to the US, UK, Germany, France, Poland & Holland will have any applicable tax & duties applied at checkout and there will be no additional payments upon delivery. For delivery in any other regions we highly recommend that you check whether local tax or duties may be applied to your order before making any purchases from our website. Tax & duties may be calculated against the order value prior to any discount or sale prices being applied. If there are additional charges to be made, DHL will contact you for payment before or upon delivery.
If you refuse to pay tax & duties applied to your order, DHL will attempt to return your order to Huda Beauty. If successful, a refund will be processed within 14 days of receipt however the cost of return shipping will be deducted from your refund amount. Please note some countries may not allow your order to be returned for failure to pay tax & duty in which case a refund is not guaranteed (see exceptions for India below).
Tax & Duties on 'Free Items'
For orders to the UK, US, Germany, France, Poland and Holland any additional sales tax or duties will be applied at checkout, for all other countries sales tax or duties may be collected by DHL on arrival as per the terms and conditions when placing your order. Your local customs office may also apply sales tax & duties against the full retail value of a complementary item if you have purchased during a buy one get one free promotion. They will review the value of the product at retail price and not view this as a 'free' item.
Tax & Duty India regulations
If you refuse to pay the tax & duties applied to your order you will be required to submit documentation to customs to release this shipment for return. Since the goods cannot be returned to us without prior payment of duties, the tax & duty along with return shipping costs will be deducted from your refund. If you do not submit the required documentation to release the items Indian customs will dispose of the items and no refund will be issued.